Lens rental from @borrowfox
was a nightmare today, the plan to shoot London City airport this evening went down the pan. I signed up with my Facebook account (which is linked to an email address which I never check, more about this later). I uploaded my driver's licence as requested by the sign up process and soon afterwards got a verified status on my account. I submitted a request and paid to hire a lens this evening and went to Bricklane to collect the lens. I didn't get email confirmation, however I and (Professor X) @xirfan
managed to find the rental place pretty easily only to find they had shut up shop for the day.
I contacted borrowfox to find out what was going on, apparently I didn't respond to the verification email. It suddenly dawned on me I signed up with my Facebook account and automatically sent the verification email to the address I never check. I logged in to Hotmail and found several pending emails requesting proof of address a utility bill and a link to my social media and work email address? (They might as well have asked me for sperm count tbh)😂 It made no sense why it said my account was verified when it was still pending verification. I have no problems providing this information, but why not request it during the sign-up process when I had to upload a picture of my driver's licence? As for a link to my social media, I suppose this post should suffice, why is a link to my social media required, quite frankly none of their business. 😐
The whole process was painful and a complete waste of time. They really need to revise their business processes, really poor communication.